At Yolanda SXTE LLC (“we,” “us,” or “our”), we are committed to providing our customers with the best possible products and services. However, we understand that sometimes things may not go as expected. This Refund Policy outlines the terms and conditions under which you can request a refund for your purchase. By making a purchase with us, you agree to the terms and conditions of this policy.

1. Eligibility for Refund

We offer a refund for eligible items under the following conditions:

• The item must be returned within 14 days from the date of delivery.
• The item must be unused, in its original condition, and in the original packaging.
• The item is not marked as “Final Sale” or “Non-Refundable” in the product description.

2. Refund Process

If you are eligible for a refund, please follow these steps:

1. Contact our customer support team at assist@anacontos.com or call 628-303-4289 to initiate the return process.
2. Provide your order number, the reason for the return, and any other required details.
3. Once your return is approved, we will provide you with instructions on how to return the product.
4. Upon receiving the returned item, we will process the refund to the original payment method.

3. Refund Method

Refunds will be issued to the original payment method used at the time of purchase. The refund will cover the cost of the product minus any shipping fees, handling charges, or restocking fees, if applicable.

4. Non-Refundable Items

The following items are not eligible for a refund:

• Items marked as “Final Sale” or “Non-Refundable” at the time of purchase.
• Opened or used products that are no longer in new condition.
• Gift cards or digital products.

5. Return Shipping Fees

Customers are responsible for the return shipping fees unless the return is due to an error on our part (e.g., receiving the wrong product). If we are at fault, we will cover the cost of return shipping.

6. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us within 7 days of receiving the item. We will provide a full refund or replacement at no extra cost to you. You may be required to send us photos of the damaged item to assist in the claims process.

7. Partial Refunds

In some cases, we may issue a partial refund for returned items. This can occur if the item shows signs of use, is missing parts, or is not returned in its original condition. If a partial refund is issued, you will be notified via email.

8. Refund Processing Time

Once your return is received and inspected, we will process your refund within 7-10 business days. The time it takes for the refund to appear in your account may vary depending on your payment provider’s processing time.

9. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, you must first return the original item for a refund and then place a new order for the desired product. Please refer to our Return Process for further details.

10. Lost or Stolen Items

Yolanda SXTE LLC is not responsible for any lost or stolen items during the return process. We recommend using a trackable shipping service or purchasing shipping insurance to return your items.

11. Return Authorization

Before returning any items, you must obtain return authorization from our customer service team. Unauthorized returns will not be processed or refunded. To obtain authorization, please contact us via email or phone.

12. Restocking Fees

In some cases, a restocking fee of up to 15% may be deducted from your refund to cover the costs of inspecting, repackaging, and processing the returned item. This fee applies to certain products, including large or bulky items.

13. Refunds for Subscription-Based Products

If you have subscribed to a recurring product or service, you may request a refund for the first 14 days of your subscription. After the 14-day period, no refunds will be issued for subscription charges unless there is a proven issue with the product or service.

14. Refunds for Sale Items

Sale items are eligible for a refund as long as they meet the return eligibility criteria outlined above. Please note that sale items may not be eligible for price adjustments or further discounts after the return period has passed.

15. Incorrect Orders

If we made an error in processing your order (e.g., sending the wrong item), please contact us within 7 days of receiving your order. We will arrange for the correct item to be sent and provide you with a return shipping label for the incorrect item.

16. Cancellation of Orders

If you wish to cancel your order, please contact us immediately. Once an order has been processed or shipped, it cannot be canceled. You will need to follow our return process to receive a refund after receiving the item.

17. Customer Responsibility

It is your responsibility to check the product upon receipt. If there are any issues with your order, such as damage or defects, please contact us as soon as possible to ensure we can assist you in resolving the issue.

18. Contact Information

If you have any questions about our refund policy or need assistance with a return or refund, please contact us:

• Email: assist@anacontos.com
• Phone: 628-303-4289
• Address: 1115 Rossmore Ave Apt 4, Cincinnati, OH 45237

19. Changes to This Policy

Yolanda SXTE LLC reserves the right to update or modify this Refund Policy at any time. Any changes to this policy will be posted on this page with an updated effective date. Please review this policy periodically to stay informed about our refund practices.

20. Legal Compliance

This Refund Policy is designed to comply with all applicable laws in the United States. If any part of this policy is found to be unenforceable or invalid, the remainder of the policy will continue to be in full effect. Our goal is to provide fair and transparent policies that ensure a positive shopping experience for our customers.