At Yolanda SXTE LLC (“we,” “us,” or “our”), we want to ensure that our customers are satisfied with their purchases. If for any reason you are not completely happy with your order, we offer a return policy to help resolve any issues. Please read this Return Policy carefully to understand the process and the requirements for returning items. By purchasing from us, you agree to the terms outlined below.

1. Return Eligibility

We accept returns under the following conditions:

• The return must be made within 14 days from the date of delivery.
• The item must be unused, in its original condition, and in the original packaging.
• The item must not be marked as “Non-Returnable,” “Final Sale,” or “Clearance” in the product description.
• The item must be returned along with all original accessories and tags.

2. Return Process

To initiate a return, please follow the steps outlined below:

1. Contact our customer support team at assist@anacontos.com or call 628-303-4289 within 14 days of receiving the product to request a Return Authorization Number (RAN).
2. Provide your order number, the item(s) you wish to return, and the reason for the return.
3. Once your return request is approved, you will receive a Return Authorization Number (RAN) along with return instructions.
4. Pack the items securely in their original packaging, ensuring that they are in unused condition, and include your proof of purchase.
5. Ship the items to the address provided with your RAN. You are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., damaged or incorrect items).
6. Once we receive the returned items, we will process your return and issue a refund or replacement based on your preference.

3. Return Shipping Fees

Customers are responsible for the return shipping fees unless the item was received damaged or is incorrect. If you are returning an item due to our error, we will cover the cost of return shipping.

4. Refund Method

If the return is approved, a refund will be issued to the original payment method used for the purchase. Please note that the refund will be processed within 7-10 business days after we receive the returned item. The refund will not include the original shipping fees or any restocking fees (if applicable).

5. Non-Returnable Items

The following items are non-returnable and are not eligible for a refund or exchange:

• Items marked as “Final Sale” or “Non-Returnable” at the time of purchase.
• Opened or used items that are no longer in their original, resellable condition.
• Personal items such as cosmetics, skincare products, or health-related items for sanitary reasons.
• Gift cards or digital products.

6. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us within 7 days of receiving the product. We will issue a full refund or replacement at no additional cost to you. You may be asked to provide photos of the damaged or defective product to assist in the claims process.

7. Exchanges

We currently do not offer direct exchanges. If you would like to exchange an item, please return the original item for a refund and place a new order for the replacement item. Follow the return instructions above to receive a refund for the returned item.

8. Partial Refunds

In some cases, we may issue a partial refund for returned items. This can occur if the returned item is missing parts, has been used, or is not returned in its original condition. In such cases, you will be notified of the partial refund amount.

9. Return Authorization

Before returning any items, you must obtain a Return Authorization Number (RAN) by contacting our customer service team. Unauthorized returns will not be accepted or processed. We reserve the right to refuse any return that does not comply with the terms outlined in this policy.

10. Restocking Fees

For certain items, a restocking fee of up to 15% may be charged. This fee applies to large or bulky items and products that are returned incomplete or in unsellable condition. The restocking fee will be deducted from your refund amount.

11. Return Address

The return address for all eligible returns is:

12. Late Returns

If a return is received after the 14-day return window, it may be subject to a restocking fee, partial refund, or refusal. Late returns will only be accepted at our discretion and subject to the condition of the item.

13. Lost or Stolen Returns

Yolanda SXTE LLC is not responsible for any lost or stolen items during the return process. To ensure your return reaches us safely, we recommend using a trackable shipping service and purchasing shipping insurance if necessary.

14. Refund Processing Time

Once we receive the returned item and verify its condition, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for your financial institution to process the refund and post it to your account.

15. Cancellations

If you wish to cancel an order, please contact us immediately. Orders can only be canceled before they are shipped. Once an order has been processed and shipped, it cannot be canceled. You will need to follow the return process for a refund after receiving the item.

16. Price Adjustments

We do not offer price adjustments for items that go on sale after your purchase. If you would like to return a purchased item and repurchase it at a discounted price, you must follow the standard return and purchase process.

17. Customer Responsibility

It is the customer’s responsibility to ensure that the returned items are packed properly and securely for shipping. Any damage that occurs during the return process due to improper packaging will affect your eligibility for a refund.

18. Return Policy Changes

Yolanda SXTE LLC reserves the right to modify or update this Return Policy at any time. Changes to the policy will be posted on this page, and the effective date will be updated accordingly. Please check this page periodically for any updates.

19. Contact Information

If you have any questions or need assistance regarding our return policy, please contact us:

• Email: assist@anacontos.com
• Phone: 628-303-4289
• Address: 1115 Rossmore Ave Apt 4, Cincinnati, OH 45237

20. Legal Compliance

This Return Policy complies with all applicable laws in the United States. If any provision of this policy is found to be unenforceable or invalid, the remainder of the policy will remain in effect. We strive to provide a fair and transparent return process that ensures a positive shopping experience for our customers.