At Yolanda SXTE LLC (“we,” “us,” or “our”), we are committed to providing you with excellent service, which includes ensuring the timely and accurate delivery of your orders. This Shipping Policy outlines the shipping procedures, terms, and conditions for orders placed through our website. By purchasing our products, you agree to the terms outlined in this policy.

1. Order Processing

All orders placed through our website will be processed within 1 to 2 business days, excluding weekends and holidays. Orders placed after 5:00 PM ET will be processed the next business day.

2. Shipping Methods

We offer the following shipping methods for deliveries within the United States:

• Standard Shipping (5-7 business days)
• Expedited Shipping (2-3 business days)
• Next-Day Shipping (1 business day)

3. Shipping Costs

Shipping costs will be calculated at checkout based on your selected shipping method and the weight and dimensions of the items in your order. We offer free standard shipping on orders over $50 within the United States.

4. Shipping Restrictions

We currently only ship to addresses within the United States. We do not ship to P.O. Boxes or military addresses (APO/FPO/DPO).

5. Delivery Timeframes

Delivery times are estimates and are not guaranteed. Delivery delays may occur due to weather conditions, holidays, or other circumstances beyond our control. Please note that weekends and holidays are not included in shipping time estimates.

6. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can track your order through the carrier’s website using the tracking number provided.

7. Shipping Confirmation

Upon shipment, you will receive an email notification with the tracking number and shipping carrier details. This email will confirm that your order has been shipped and is on its way to the address provided at checkout.

8. Delivery Issues

If your package is delayed or lost in transit, please contact our customer service team immediately at assist@anacontos.com or call 628-303-4289. We will work with the carrier to resolve any issues as quickly as possible.

9. Address Accuracy

Please ensure that the shipping address you provide is accurate and complete. Yolanda SXTE LLC is not responsible for any delays or errors caused by an incorrect address. If you realize that you provided an incorrect address, please contact us immediately to make the necessary changes before the order is shipped.

10. International Shipping

At this time, Yolanda SXTE LLC does not offer international shipping. We only ship within the United States.

11. Shipping Delays

We are not responsible for shipping delays caused by weather, natural disasters, carrier delays, or other factors beyond our control. While we strive to meet delivery estimates, delays may occur, especially during busy shopping seasons or due to unforeseen circumstances.

12. Returns and Exchanges

If you wish to return or exchange an item, please refer to our Return and Exchange Policy. Items must be returned within 14 days of delivery for a refund or exchange. Please ensure that the items are in their original, unused condition with all packaging intact.

13. Lost or Damaged Packages

If your package is lost or damaged during shipping, please contact our customer service team within 7 days of the expected delivery date. We will assist in filing a claim with the carrier and resolve the issue as quickly as possible.

14. Shipping Insurance

Shipping insurance is available for an additional fee at checkout. This will cover your order in the event of loss or damage during transit. If you choose to purchase insurance, you will be notified of the cost at checkout.

15. Order Cancellations

Once an order has been placed, it cannot be canceled if it has already been processed or shipped. If you need to cancel an order before it has been shipped, please contact us as soon as possible. We will do our best to accommodate your request.

16. Multiple Shipments

If your order contains multiple items, they may be shipped in separate packages. You will receive tracking information for each package to ensure you can track your entire order. Shipping costs will be calculated based on the total weight and number of packages sent.

17. Signature Requirements

Some shipments may require a signature upon delivery. This will be indicated at checkout if applicable. If you are unavailable to sign for your package, the carrier may attempt redelivery or leave a notice for pickup at a local facility.

18. Weekend and Holiday Shipping

We do not ship orders on weekends or holidays. Orders placed on weekends or holidays will be processed the following business day. Please consider this when selecting your shipping method and estimated delivery date.

19. Shipping Carrier

We primarily use major shipping carriers such as UPS, FedEx, and the United States Postal Service (USPS) to fulfill your orders. We reserve the right to use any other carrier at our discretion based on availability and the delivery method selected.

20. Contact Us

If you have any questions or concerns regarding our shipping policy or need assistance with an order, please contact us at:

• Email: assist@anacontos.com
• Phone: 628-303-4289
• Address: 1115 Rossmore Ave Apt 4, Cincinnati, OH 45237